As a manager, you will undoubtedly deal with conflict. And as you look around to figure out who will keep the peace, you might be realizing that person is now you. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Learner Satisfaction: 98% Estimated length: 6 hours Access Time: 90 days Credits: 0.6 IACET CEUs / 6 PMI PDUs / 6 HRCI Credits / 6 SHRM PDCs