Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.

Learner Satisfaction: 98% Estimated length: 3 hours Access Time: 90 days Credits: 0.3 IACET CEUs / 3 HRCI Credits / 3 SHRM PDCs